Personal Data Protection

m9skm Privacy Policy

This policy clearly explains how we handle and protect your personal information.

Last updated: 30 October 2026

1 Introduction

m9skm is an online casino and football betting platform designed for the Myanmar market. We handle our users' personal information with respect and accountability.

This Privacy Policy ("Policy") explains how we collect, store, use, disclose and protect your personal information when you use the m9skm website (https://m9skm.wine). We encourage you to read and understand this Policy. By continuing to use the platform, you are considered to have agreed to the terms of this Policy.

Our services are for adults aged 21+ only. We do not intentionally collect personal information from anyone under 21. For any questions about how we handle your data, contact us at [email protected].

2 Information We Collect

When you use the m9skm platform, we may collect the following types of information—

Information you provide directly

  • Name, date of birth and gender
  • Contact details — email address
  • Account credentials (username, password hash)
  • Financial limits and loss limit settings (related to responsible gambling)
  • Financial information related to payment transactions via KBZPay, Wave Money, AYA Pay, and CB Pay
  • Deposit and withdrawal records
  • Messages and feedback sent to the support team

Technical information collected automatically

  • IP address and network connection data
  • Browser type, language and device information
  • Website browsing history — login time, logout time and pages visited
  • Cookie and session identifiers
  • Gaming history and statistical data

Information received from external sources

  • Payment confirmation and verification data from payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay)
  • Data received from fraud prevention and identity verification services

3 How your information is used

The personal information we collect is used only for the following purposes—

Account creation and management

Your data is used to create your account, verify your identity and keep it secure. This allows access to m9skm's services and maintains your profile.

Processing payments

We handle the financial data needed to process deposits and withdrawals securely and to maintain transaction records.

Service maintenance and improvement

We analyse technical data to identify and fix platform issues, improve service quality and enhance the user experience.

Customer support

We use your contact data to respond to your enquiries and complaints quickly. Support is available 24/7 in Burmese.

Fraud prevention and security

We review data to protect against identity theft, financial fraud and irregular gambling activity.

Responsible gambling support

We use gameplay data to analyse betting types and patterns and to provide protective tools that support player wellbeing.

Communications and promotions

This may be used to send you service updates, promotions and account-related notifications. You can opt out at any time.

4 Disclosure to third parties

We will never sell your personal information to third parties. Disclosure only occurs in the following key situations—

  • Payment partners — Only the data needed to process transactions via KBZPay, Wave Money, AYA Pay and CB Pay is shared
  • Security services — Information required for verification is shared with fraud prevention and identity verification companies
  • Technology services — Server providers and analytics partners that support our service delivery — all of whom have signed data protection agreements with us
  • Legal requests — Required information is provided when we must disclose it in response to a lawful request from legal authorities
  • Your consent — Cases where you have clearly and explicitly agreed to the disclosure

When data is transferred to third-party companies, we verify that those companies are bound by their own privacy policies to protect your data.

5 Cookie and tracking technology

The m9skm website uses cookie technology to improve service quality and enhance the user experience—

Strictly Necessary Cookies

Without these cookies, the website cannot display properly. They are used for session management, security checks and load balancing. They cannot be turned off.

Performance & Analytics Cookies

These cookies help us understand how visitors use the site and which pages they view. If you decline these cookies, some analytics functions will stop.

Functional Cookies

These are used to save your language preference, keep you logged in and remember your game settings. Without them, you will need to re-enter your settings every time you log in.

You can disable cookies through your browser settings. However, please note that if essential cookies are turned off, some services may not work properly.

6 Data Security Measures

m9skm has put in place technical and organisational measures to protect your personal information—

  • SSL (Secure Socket Layer) encryption — data transfers are encrypted and protected from interception
  • Database encryption — stored data is encrypted
  • Access controls — staff can only access data relevant to their own role
  • Password hashing — account passwords are protected with one-way hashing; even we cannot see them
  • Security audits — technical systems are regularly reviewed and updated for security
  • Fraud prevention tools — account logins and payments are monitored to detect and block suspicious activity

We openly acknowledge that no technical system can guarantee 100% security. The company will continue to improve its security measures. We also encourage you to protect your own account — use a strong password and never share your login details.

7 Data Retention Period

We retain your personal information until the purposes described in this policy have been fulfilled, or for as long as required by applicable laws and regulations—

  • Account data — retained for the legally required period after the account is closed
  • Financial records — payment transaction data is retained in accordance with financial regulations
  • Communication records — customer service records are retained for a set period for service improvement and complaint handling
  • Technical logs — website browsing and access logs are retained for a limited number of days

If you want to delete your account, please contact [email protected]. Please note that data which must be kept for legal reasons cannot be deleted immediately.

8 Your Data Rights

You have the following rights regarding your personal information—

Right to Access

You can request to view the data we hold about you

Right to Rectification

You can request corrections to any inaccurate or incomplete data

Right to Erasure

You can request deletion of your data when it is no longer required to be retained by law

Right to Object

You can request to stop receiving communications and promotional messages

Right to Data Portability

You can request a copy of your data that we hold in a readable format

Right to Restriction

You can request that we temporarily limit how we process your data

To exercise these rights, please contact [email protected]. We will act promptly, but please understand in advance that due to legal restrictions, some requests may not be able to be fulfilled.

9 Under 21 Children and Young People

m9skm services are for adults aged 21 and above only. We will not knowingly collect personal information from anyone under the age of 21.

If you become aware that we hold data from anyone under 21, please notify us immediately at [email protected]. We will take steps to delete that data. Parents and guardians are encouraged to use parental control tools to prevent their children from accessing this platform.

10 Policy Updates

m9skm reviews this Privacy Policy regularly rather than leaving it unchanged for long periods. If updates are needed due to changes in law, service improvements, or changes in how we handle data, we will update the "Last Modified" date shown on this page.

For significant changes, registered account holders will be notified. Users who continue to use the service after an update is published will be considered to have accepted the revised policy.

If you have any questions about this policy, please contact [email protected].

Frequently Asked Questions

Privacy Protection Quick Answers

No. m9skm will never sell your personal information to third parties. Only the data necessary to process payments is shared with partners such as KBZPay, Wave Money, AYA Pay, and CB Pay. All of these companies have signed data protection agreements with us.

No. m9skm encrypts all passwords using one-way hashing. Only the hash (encrypted form) of your password is stored in the database — no employee can read your original password. Please keep your password private and do not share it with anyone.

Contact [email protected] to submit a data deletion request. Our 24/7 Myanmar-language customer support team will handle it. Please note that data required by law to be retained — such as financial transaction records — cannot be deleted immediately.

IP address lookup is used for fraud prevention, access verification, and site security. This information is used only in a limited way for gameplay pattern analysis and advertising purposes; no further profiling is carried out.

If you no longer want promotional emails, contact [email protected] to request an unsubscribe. Even after opting out of promotional emails, you will still receive account and service notifications (such as payment confirmations).

If essential cookies such as session cookies are disabled, the service will not work properly — you may not be able to log in. Analytics and advertising cookies can be disabled from your browser settings, and the core service will still be accessible without them.

For major changes, registered account holders will be notified by email. All policy updates will be reflected in the "Last updated" date on this page, so we encourage you to check back regularly.